Which of the following is NOT a described step of the PICBA framework?

Which of the following is NOT a described step of the PICBA framework?

• A. Problem
• B. Impact
• C. Brainstorm
• D. Resolution

Answer: (D)

PICBA guides a conversation through defined steps: first name the problem, then understand how it affects the person (the impact), then generate options and brainstorm possible solutions, and finally decide on and act on a plan. The term “Resolution” isn’t one of those named steps in the framework. It describes the end result you’re aiming for, not a distinct step you work through within PICBA. So while you might reach a resolution after applying the plan, it isn’t a formal step in the PICBA sequence. The other elements—Problem, Impact, and Brainstorm—are all part of the structured process.

PICBA guides a conversation through defined steps: first name the problem, then understand how it affects the person (the impact), then generate options and brainstorm possible solutions, and finally decide on and act on a plan. The term “Resolution” isn’t one of those named steps in the framework. It describes the end result you’re aiming for, not a distinct step you work through within PICBA. So while you might reach a resolution after applying the plan, it isn’t a formal step in the PICBA sequence. The other elements—Problem, Impact, and Brainstorm—are all part of the structured process.